Improved Service Delivery
Given the dynamic nature of security operations, you need to know what is happening at all your sites as quickly as it happens and a digital solution will help you stay on top of operational developments as they happen to allow your control room to notice and address challenges as they arise.
Incident reporting is a great example of this. Typically incidents are reported using whatsapp and captured in an excel spreadsheet which is then later shared with the client and called an incident report.
A digital solution can streamline this process and push incidents directly to a control room for processing, as well as provide exception notifications for specific types of incidents instantly to clients or management, ultimately reducing response rates and improving the output of the information shared with clients.